We're here when you need us... And even when you don't.

Let's face it, office equipment malfunctions can easily ruin a productive workday. MOS understands the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP. 

• Trained, local Customer Care Center Advocates resolve issues over the phone, often resulting in immediate resolution.

• Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime.

• Experienced technicians undergo extensive in-house training as well as factory training and certification.

• MOS technicians have a full vehicle inventory ensuring that equipment is repaired on the first visit 95% of the time.

• Automated dispatching system along with BlackBerry technology, allows your service call to be paged immediately to the service technician.

• Live remote technical support with 'Go to Assist' - this tool allows a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.

• Xerox Knowledgebase an online Xerox product self-help troubleshooting resource.