Responsive Service

Over sixty-five percent of SoCal Office’s staff is devoted exclusively to delivering customer service.  We recognizes the importance of support after implementation. Our team of experts in document management will work with your company to continually evaluate, train and implement the solutions recommended in the initial PrinteGration™ Workflow Analysis.

SoCal’s factory-certified trainers will be available to train and assist your employees in the use of new equipment and document management tools. Any questions or service needs will be addressed promptly and comprehensively. We encourage our customers to come to us as often as they need assistance.

SoCal’s highly trained team of Customer Service Representatives provides a total solution — insuring that equipment is operating at peak performance levels. Total Solutions Service means:

• Responding within four hours average for down systems
• Determine problem
• Offer assistance over the phone to get you operating
• Give an estimated arrival time
• Fix the problem correctly the first time
• Check for additional problems
   

Our team of Customer Services Representatives is backed by:

• A parts and supply inventory of over four million dollars
• The tools and parts to get the job done right the first time
• The latest communications equipment
• Factory-certified in house trainers.